Frequently Asked Questions

Commences at 12.01am AEDT on 01/04/2026 and ends at 11:59 PM AEST on 31/08/2026.

Yes, you need to be an Australian resident to enter this promotion.

Aged 18 or above.

Only one claim per household and per transaction is permitted in this promotion.

You can find the full Terms and Conditions here .

You will be sent your reward via email. You will then be required to select how you would like to use your reward, either in-store or online. Depending on selection, you will either receive an SMS to download your reward to your mobile wallet to tap & pay with Apple Pay or Android Pay at a participating retailer; or receive an email with instructions on how to use your reward online.

You will receive an on-site message and email confirming your claim has been received.

It will take 5 business days from validation to receive your gift card.

You will receive an email notifying you if your claim is not valid. If you have any questions you can call the Haleon Customer Service team on 1800 028 533 or email at mystory.au@haleon.com

Yes, you must retain your promotional product receipt/s for all claims as proof of purchase.

Please refer to our privacy page here .

If you have any questions you can call the Haleon Customer Service team on 1800 028 533 or email at mystory.au@haleon.com

Please visit card.gift/kids for information on how to use the KIDS Digital Gift Card, check expiry, card balance and see a full list of participating retailers.